Xandra Co.

Refund and Returns Policy

Refund & Returns Policy

Xandra Co.

Last updated: 26 February 2026

Thank you for shopping with Xandra Co. We value your trust and strive to provide a smooth and transparent shopping experience. Please review our Refund & Returns Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • A return request must be made within 7 days from the date of delivery.

  • Proof of purchase (order number or receipt) is required.

We reserve the right to reject returns that do not meet the above conditions.

2. Product Nature & Non-Returnable Items

Due to the natural characteristics of certain products sold by Xandra Co., the following applies:

Natural variations in color, texture, inclusions, patterns, and shape are inherent characteristics and are not considered defects.
Each piece is unique, and slight differences from product photos may occur.

Returns will not be accepted for reasons related to personal preference, including but not limited to dissatisfaction with natural variations.

The following items are non-returnable:

  • Custom-made or personalized products

  • Clearance or sale items

  • Items marked as “Final Sale”

  • Gift cards

  • Items damaged due to misuse, mishandling, or improper care

For hygiene reasons, certain accessories may not be eligible for return unless proven defective.

3. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

  • Your order number

  • Clear photos of the item and outer packaging

  • A detailed description of the issue

Once verified, we will arrange a replacement or refund where applicable.

4. Refunds

After we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

Processing time may vary depending on your bank or payment provider.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We strongly recommend using a trackable shipping method.

  • Xandra Co. is not responsible for lost or damaged return parcels.

6. Exchanges

We only replace items if they are defective or damaged upon arrival.

For assistance, please contact:
WhatsApp: 012-3104617
Business Name: Xandra Co.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped.

Once an order has been processed or shipped, cancellation is no longer possible.

8. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact:

Xandra Co.
WhatsApp: 012-3104617
Website: www.beige-hummingbird-358447.hostingersite.com